Tag: survey data
How Satisfied With You Are Your Clients? (part one)
How satisfied are your clients with you? Many companies assume client satisfaction, and often survey data seems to confirm that the gut reaction is not far from the mark. There might still be a problem though. Even if satisfaction is rated at 70% then there are still 30% who are unsatisfied. With a rating such [...]
Posted: August 20th, 2008 under Customer Service, Customer Service Improvement, Find Customer Needs.
Tags: client satisfaction, gut reaction, referrals, survey data
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