Customers Needs Come First

“Economics is the art of trying to satisfy infinite needs with limited resources,” said author Albert Camus. The economics discipline takes a logical approach to material resources that draw from history, philosophy and mathematics. Understanding microeconomics can help individuals learn how to budget their personal finances or run a small business, while understanding macro economics [...]

Hotels, transnational corporations, IT companies – all of them are making the decision to outsource their customer service operations to the virtual world. For them, it is all about cutting costs – no electricity bills, no physical furniture, workstations, monthly wages, health insurance, bonuses and welfare.And these are just 3 of the major conglomerates that [...]