Tag: customer services
Passenger Surveys - Not Just Market Research
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys provide an efficient method for conducting market research that will then help identify passenger dissatisfaction and they are also an ideal tool for measuring the effects of any improvements that have been implemented and can [...]
Posted: April 30th, 2009 under Customer Service.
Tags: airline, airline carrier, airline surveys, bus, bus operator, coach, customer satisfaction, customer services, feedback, market research, marketing, Online surveys, passenger surveys, promotion, train, train operato, transport, transport operators, transport surveys, travel
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Customer Satisfaction Surveys
Why bother?
The life blood of any business is good customer service. Although new customers are very important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business will secure many more customers through word of mouth and you should always keep in mind that if you are not [...]
Posted: April 30th, 2009 under Customer Service.
Tags: customer satisfaction, customer services, marketing, Online surveys, questionnaires, satisfaction surveys
Comments: none