Tag: client referrals
How Satisfied With You Are Your Clients? (part two)
Here’s what you might do to increase the number and profitability of your client referrals:
* Focus on the clients that you want more of. Identify your top 20% of spenders and work to build a closer relationship with them. Invite your favored clients to dinners and private events – from golf days or sports events [...]
Posted: August 22nd, 2008 under Customer Service, Customer Service Improvement, Find Customer Needs.
Tags: client referrals, profitability, relationship, social occasions, social stature, sports events
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