Tag: call center service
Calculate Number of Agents Required to Answer Telephones
Forecasting and scheduling the right number of agents is not as straight forward as one might think, especially to someone unfamiliar with call centers. Call centers are not like production lines or other tasks that are predictable. No one can predict when a call will arrive during a sixty minute time frame. In a busy [...]
Posted: May 11th, 2009 under Customer Service.
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