BPO Companies
Business Process outsourcing means delegation of work to another company. As of today, almost everyone knows the meaning of outsourcing. But, do they really understand the benefits? We would discuss some of the facts and some of the benefits.BPO is often divided into two categories:1. Back Office: Which includes internal business functions such as billing or purchasing.2. Front Office: Which includes customer-related services such as marketing or tech support.Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionality and features provided or ’served up’ through the use of software, usually via web browser to the customer.BPO [...]
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Posted: November 18th, 2008 under Customer Service.